Shipping policy
At Commodities Hometown JOYTOY, we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy explains how orders are processed and shipped.
Order Processing:
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
You will receive an order confirmation and tracking details once your shipment is dispatched.
Estimated delivery times:
- Local deliveries: 2–4 business days
- Other locations: 4–7 business days
Delivery timelines may vary depending on courier services, location, weather conditions, or unforeseen delays.
Shipping Charges:
Shipping charges (if applicable) will be displayed at checkout before payment. Promotional offers such as free shipping may be available during special campaigns.
Delivery Address
Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays or losses caused by incorrect addresses or unreachable contact numbers.
Failed Delivery Attempts:
If delivery fails due to customer unavailability or incorrect details, re-delivery charges may apply. After multiple failed attempts, the order may be returned to us.
Damaged Packages:
If your package arrives visibly damaged, please record photos/videos and contact our support team within 24 hours of delivery.
Tracking Orders:
Once shipped, tracking details will be shared so you can monitor your order status in real time.
Contact Support
For any shipping-related questions, contact:
Email: toysatchennai@joytoyjunction.in
Phone: +91 99403 50858